Polar Air Warranty
Understand how our warranty works and how to submit a claim.
Warranty Details
All products are supplied with a warranty.
Full terms and conditions are set out in the official warranty document. This is the document that defines exactly what is covered.
By purchasing a product, you agree to these warranty terms. We recommend reviewing them to make sure the warranty remains valid.
To submit a claim, use our Helpdesk to raise a ticket.
Warranty periods vary depending on the product and region.
Coverage is typically based on the manufacturing or shipment date, whichever occurs first.
How to submit a claim
All claims must be submitted and approved before replacement parts are issued. Failure to follow this process may result in delays or rejection of the claim.
01Â Â Gather the correct information
Including: product model, serial number, delivery or installation date, description of the issue, and supporting photos or documentation.
03Â Â Claim review
Our Technical Services team will review your claim and confirm eligibility. We aim to respond to you within 72 hours of submittal.
Warranty document
Detailed warranty terms and product-specific coverage are available in our official documentation, available to registered users.
If you do not have a Polar Air website account, please register now to view the warranty document.
Warranty: Polar Global Group & Polar Air 15/04/26
|Size: 260 - EN GarantÃa: Polar Global Group y Polar Air 15/04/26
|Size: 282 - ESOn-site support & training
On-site technical support or training may be provided, subject to availability and prior agreement.
If a site visit is requested and the issue is not covered under warranty, additional costs may apply. Where possible, this will be confirmed in advance.
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