Polar Air Support Center

Need help with a Polar Air hydronic product?

You’re in the right place. Find technical support, product documentation, warranty information, and answers to common questions.

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Use the options below to access the support you need fast.

Downloads

Access manuals, technical data, and product files.

FAQs

Find quick answers to common questions.

Warranty

See warranty information and how to make a claim.

Helpdesk

Submit a support request for help from our technical team.
Installer performing maintenance on a cassette fan coil unit

Frequently Asked Questions

Find answers to common questions about our products, availability, and support.

Our products are manufactured in global facilities under strict quality control. Products are then distributed through our logistics network (using our in-house team) to warehouses in Spain and Canada, or directly to project site.

Yes. We stock the most in-demand models and configurations in our warehouses in Spain and Canada, including plastic units such as highwall and cassette models (EC motors and 2-pipe systems), as well as common spare parts.

Please contact us for the latest stock availability or a quotation.

Yes. We work with a network of representatives and partners worldwide. You can find them on our website locator.

Use the partner locator on our website. If there is no contact listed in your area, contact us and we will connect you with the right person.

Complete the information in this form and we’ll be in touch to discuss your request to become a distributor.

Polar Air can deliver worldwide. Typical lead times are:

Manufacturing:

  • Container volumes: 4 to 6 weeks

Transport:

  • Sea freight: up to 8 weeks
  • Air freight: up to 10 days
  • Stock items: up to 7 days

For project-specific timelines, please contact your Polar Air representative or us.

Yes. We manage global shipping through our logistics network, and can deliver to warehouses or directly to project sites.

Our in-house team can provide you with supply chain control direct from factory, with competitive pricing and logistics to reduce complexity and lead times.

Standard units come with MERV 4 filters. MERV 8 and MERV 14 are available as upgrades, depending on the model and region.

Plus, our ducted fan coils come with a toolless filter rack for easy maintenance.

Please select a product to see the range of filter options available.

Motor lifespan depends on operating conditions such as temperature and maintenance. Under ideal conditions, EC motors can run up to 40,000 hours (around 5–6 years of continuous operation).

Sound levels vary depending on the model and size. Product-specific sound data is available, and detailed sound tables can be provided on request.

Many models support optional 2- or 3-way valves and integrated condensate pumps, particularly ducted and cassette units. Availability depends on the product.

Please select a product to see the optional accessories offered.

The maximum recommended fan coil working pressure is 16 bar (1.6 MPa). All coils are tested between 25 bar (2.5 MPa) and 35 bar (3.5 MPa) to ensure safety and reliability.

Polar Air fan coils are not VRF air conditioners and do not use refrigerant. They operate using hydronic (water-based) technology, where water circulates through a coil to provide heating or cooling.

Compared to VRF systems, hydronic fan coils offer:

  • No refrigerant in occupied spaces, reducing risk from leaks
  • Higher energy efficiency, as water carries more thermal energy
  • Simpler maintenance, without refrigerant handling
  • Greater flexibility with 2- and 4-pipe systems
  • Lower environmental impact

This makes them a practical and efficient alternative across a wide range of applications.

Learn more about why Polar Air believes in hydronic systems here.

Yes. Polar Air fan coils are available in both 2-pipe and 4-pipe configurations, depending on the model and application requirements.

Selected models, including highwall units, are also available in 4-pipe configurations, offering greater flexibility for projects that require simultaneous heating and cooling.

Polar Air fan coils are suitable for a wide range of applications, including residential, commercial, healthcare, education, and hospitality projects. They can be used in both new builds and retrofit installations.

Fan coils work efficiently with low-temperature water systems, making them well suited to air-to-water heat pumps. This allows for energy-efficient heating and cooling, improved system performance, and easier integration in modern building designs.

Polar Air fan coils support a range of control options, including wall-mounted thermostats and integration with building management systems (BMS), depending on the model and configuration.

Please see our Controls page to find out more.

Polar Air fan coils are CE and cETLus certified, and many models are also CB, Eurovent and AHRI certified, ensuring compliance with global standards.

To find out the specific certifications for each model, please select a product, use our PA SELECT software, or contact your Polar Air representative.

Product selection depends on factors such as application, required capacity, and installation constraints. Our team can support you in selecting the right unit for your project. Contact us to use our service, or use our PASELECT Software.

Fan coils work efficiently with low-temperature water systems, making them well suited to air-to-water heat pumps. This allows for energy-efficient heating and cooling, improved system performance, and easier integration in modern building designs.

Yes. We support consultants, engineers, and installers with product selection and specification to ensure the correct solution is specified.

Our PASELECT Software is a fan coil selection tool that you might find useful.

Yes. We offer a wide range of customization options, including:

  • Row configurations for enhanced dehumidification
  • Coil sequencing for increased heating capacity
  • Connection and drainage side selection
  • Unit dimension adjustments for retrofit projects
  • Color customization for decorative units
  • Airflow direction and plenum options
  • Electrical connection modifications
  • Tropicalization for high-humidity environments

Minimum order quantities may apply. Please contact your Polar Air representative or contact us for more information.

Installation should be carried out by qualified professionals in line with local regulations and our installation guidelines.

Maintenance requirements vary depending on the model, usage, and operating conditions.

In general, this includes regular filter cleaning or replacement, checking the coil and drainage system, and ensuring correct operation.

Refer to the product manual for specific maintenance requirements for each unit.

Filter replacement depends on operating conditions and air quality, but should be checked regularly as part of routine maintenance.

Yes. Polar Air products are covered by a standard warranty against defects in materials and workmanship, provided they are installed and operated correctly.

Warranty coverage is limited to the replacement of defective parts. It does not include labour, installation, transport, or other service-related costs.

Warranty periods vary depending on the product and region.

All claims must be submitted through our Helpdesk and are subject to review by our Technical Support team.

For full terms, conditions, and product-specific coverage, please refer to  our Warranty page.

We stock common spare parts in our Spain and Canada warehouses. If a part is not in stock, it can be ordered from our manufacturing facilities, with typical delivery times of up to 2 weeks.

You can access manuals, technical datasheets, and BIM/Revit files, depending on the product on our Downloads page.

All manuals, installation guides, and technical documentation are available in the Downloads section of our website.

You can submit a request through our Helpdesk. Our technical team will review your enquiry and respond with the appropriate support as soon as possible.

When submitting a Helpdesk ticket, please include the product model, serial number, a clear description of the issue, and photos or videos where possible. This helps us diagnose and resolve issues more efficiently.

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